Data Deletion Request

Last updated: 2026-08-18

SynthPrism (operated by Martello Systems, LLC) lets you delete your account and

the personal data associated with it. This page explains how.

Delete your account yourself

type your account email address to confirm. The deletion runs immediately: it is

not a request that waits in a queue.

When it finishes you get a confirmation code and a summary of exactly what was

removed and what could not be. You can look that summary up again at any time at

/data-deletion/status using the code.

Request deletion by email

If you cannot sign in, email support@synthprism.com from the email address on your

account with the subject line "Data deletion request." We may ask you to verify

your identity before we process the request.

Delete only some of your data, and keep your account

You do not have to close your account to remove data, and you no longer have to email

anyone to do it. Sign in and go to Settings → Your data → Delete some of your data.

You will see the real number of records in each category before you confirm, and you tick

only the ones you want gone:

Posts, comments and reactions
AI conversations and the folders you filed them in
Recipes and runs
Creative library and uploads — assets, characters, galleries, saved prompts and

saved voices. This is the only category that removes stored file bytes from disk, and

the only one that deletes custom voiceprints at ElevenLabs.

Assistant usage and approvals
Follows and blocks — who you follow, who follows you, and the people you have

blocked. Blocks other people have placed on *you* stay: that is their safety setting,

not your data.

It runs immediately and deletes only what you ticked. Your account, your sign-in and

everything you left unticked stay exactly as they are.

Your brands are not on that list, deliberately. A brand is the workspace your posts,

conversations and recipes live inside, so removing one would take them with it. Brands are

removed only by a full account deletion.

Your generation cost records and top-up purchases are not on that list either. They are

what enforces your daily generation limit and records what you have paid for, so deleting

them on their own would reset a limit you had reached or destroy headroom you had bought.

They are included in your download, and a full account deletion removes them.

If you cannot sign in, email support@synthprism.com from the address on your account with the

subject line "Partial data deletion request" and tell us what you want removed. We may

ask you to verify your identity first, we complete these within 30 days, and the same

retention exceptions below apply.

Take a copy of your data first

Settings → Your data → Download my data gives you everything SynthPrism holds for

you as a JSON file. It is built from the same inventory the deletion uses, so it covers the

same set — and it names the things it cannot give you (your fleet-wide

Martello sign-in, and generated media that was never stored on our servers) rather than

quietly leaving them out.

What we delete

Deleting your account removes your account profile, your brands and everything

inside them, your posts (drafts, scheduled and published records), your library

items, characters, galleries and saved prompts, your uploaded files, your saved

voices, and your connected social accounts together with the access tokens we

stored for them. We also ask the platform to revoke SynthPrism's access.

What account deletion cannot remove

We would rather tell you this than let you assume otherwise.

Generated images, video and music are not stored by us. When you generate

media, the file is created and hosted by the AI provider that made it — fal.ai

or OpenAI — and SynthPrism stores only a link to it. Deleting your account

deletes our links. Neither provider offers us a way to delete the underlying

file; OpenAI's expire on their own schedule, fal.ai's are subject to fal.ai's

retention policy.

Posts already published to a social platform. SynthPrism does not record

the platform's own identifier for a published post, so we cannot retract them

for you. Delete them in that platform's app.

Moderation reports you filed. A report about somebody else's post, comment,

account or AI response is a safety record about *their* content, so we keep it.

Removing it would let a bad-faith report be erased by closing an account, and

would drop a live report out of the review queue before anyone acted on it.

Blocks other people placed on you. Those are their safety setting rather than

your data, and your sign-in stays active, so removing them would hand back a view

of somebody who had chosen to block you. The blocks *you* placed are removed.

Your Martello sign-in. The same email and password sign you in to other

Martello products, so deleting it from here would remove your access to those

too. It is deliberately left active, with all of your SynthPrism data gone

from it. If you want the sign-in itself erased, email support@synthprism.com and we

will handle it as a separate request.

Voiceprints are held by our voice provider

If you used voice cloning, the voiceprint itself is created and stored by

ElevenLabs Inc., our voice provider — we hold only the identifier it returned.

**Deleting a saved custom voice inside SynthPrism (Generate → Voice → your saved

voices) also instructs ElevenLabs to delete it**, and account deletion does the same

for every custom voice you made. If ElevenLabs refuses or cannot be reached, the

deletion summary says so explicitly rather than reporting success. See the AI

Features & Model Providers section of our Privacy Policy and section A5

of our Terms.

If you connected Facebook or Instagram

Removing SynthPrism from your Facebook account (Settings → Apps and Websites)

notifies us automatically, and we delete the connection and the token we held for

it. You will be shown a confirmation code and a link to the status page above.

Timing and exceptions

We complete verified deletion requests within 30 days. We may retain a limited

amount of information where required to comply with legal, tax, or accounting

obligations, to resolve disputes, or to enforce our agreements — and content you

already published to third-party platforms is governed by those platforms' own

deletion processes.

Revoking access from a connected platform

If you connected SynthPrism to a social platform, you can also remove SynthPrism's

access from that platform's settings (for example, a platform's *Apps and Websites*

or *Business Integrations* page), which revokes our ongoing access independent of

this request.

Questions

Email support@synthprism.com. See also our Privacy Policy.