SynthPrism Privacy Policy

Effective date: 2026-06-22

Last updated: 2026-06-22

This Privacy Policy explains how Martello Systems LLC ("Martello Systems," "we," "us," or "our") collects, uses, and shares information in connection with SynthPrism, available at synthprism.com and related applications and services (the "Service").

1. Information We Collect

Information you provide:

Account information — name, email address, and authentication credentials (or a token from a third-party sign-in provider such as Google).
Content — prompts, inputs, uploads, and the media you generate, organize, and schedule.
Brand & workspace data — brand names, project details, and connected-account identifiers.
Billing information — handled by our payment processor (Stripe); we receive limited transaction and subscription details, not full card numbers.
Support communications — messages you send us.

Information collected automatically:

Usage and device data — log data, IP address, browser/device type, pages viewed, and feature usage.
Cookies and similar technologies — used for authentication, session management, security, and basic analytics.

Information from third parties:

Connected social accounts — when you authorize publishing to a platform (such as Bluesky), we receive the tokens and account identifiers needed to post on your behalf.

2. How We Use Information

We use information to:

Provide, operate, secure, and improve the Service;
Generate content using AI providers at your direction, and store and organize your results;
Schedule and publish content to platforms you connect;
Process subscriptions and payments;
Authenticate you and protect against fraud, abuse, and security incidents;
Communicate with you about your account, updates, and support;
Comply with legal obligations and enforce our Terms.

3. AI Providers & Content Processing

To generate content, we send your prompts and selected inputs to third-party AI providers (for example, model, image, and voice providers). Those providers process the data to return output and handle it under their own terms and privacy policies. We do not sell Your Content, and we do not use it to train our own foundation models.

4. How We Share Information

We share information only as needed:

Service providers / sub-processors — hosting, database, payment (Stripe), authentication, AI generation, and social-publishing providers that process data on our behalf;
Platforms you connect — content you schedule is sent to the social platforms you authorize;
Legal & safety — when required by law, to enforce our Terms, or to protect the rights, safety, and security of users and the public;
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

5. Data Retention

We retain account and content data for as long as your account is active and as needed to provide the Service, then for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. You can delete content or request account deletion as described below.

6. Security

We use technical and organizational measures designed to protect information, including encryption in transit, access controls, and credential hashing. No system is perfectly secure; we cannot guarantee absolute security.

7. Your Choices & Rights

Access, correction, deletion — you may access and update account information in the Service, delete content, or request deletion of your account by contacting us.
Connected accounts — you can disconnect a social account at any time to revoke publishing access.
Cookies — you can control cookies through your browser; some features require them.
Marketing — you can opt out of non-essential emails.

Depending on where you live (for example, the EEA/UK or certain US states), you may have additional rights, such as the right to object to or restrict processing or to data portability. We honor applicable rights requests.

8. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

9. International Users

We operate in the United States. If you access the Service from outside the US, you understand your information may be processed in the US and other countries with different data-protection laws.

10. Changes to This Policy

We may update this Policy from time to time. We will update the "Last updated" date and, for material changes, provide additional notice where appropriate.

11. Contact

Questions or requests: support@synthprism.com.